Privacy Policy

These terms and conditions apply to you as the customer using and placing orders on this website.
 
By accepting the “I Accept the Terms & Conditions and the Privacy Policy check box you as the customer agree and accept all the terms, conditions and privacy policy stated here.
 
Fortem General Trading LLC reserves the right to vary these terms and conditions at any time.
 
To register with and use this site all details you provide must be true. You will be responsible for the use of this site and your purchases/orders so please ensure that you keep your log in details secure so that no one else can misuse them. You agree and accept responsibility for all activities that occur under your account or password. Please inform us if you believe for any reason that your account user name or password has been compromised by anyone else other than yourself. We reserve the right to refuse access to the website, remove or edit content, terminate accounts or cancel orders at our discretion.
 
All content of this web site is for information purpose only and no information provided by Fortem General Trading LLC is a substitute for professional medical advice, rather it is designed to support, not replace the relationship between you and your healthcare provider. You should make sure you carefully read all product packaging and labels prior to use. If you have or suspect you may have a health problem you should consult your healthcare provider/doctor. Please consult your healthcare provider/doctor before taking any new product particularly if you are already using prescription medication or under medical care.
 
This website should be regarded as an invitation and no Nanogen products are intended to diagnose, treat, cure or prevent any disease. If any of these terms and conditions is held to be unenforceable then the validity and enforceability of the remaining provisions shall not be affected. The website may have links to other websites and you agree and accept and understand that Fortem General Trading LLC and its sister companies have no control over these sites and so have no responsibility or liability for their content and the links do not imply any endorsement of content by us .This sites privacy policy applies solely to your personal information that we collect here.
 
The products on this website are for sale in the UAE if you choose to purchase any products on this website outside of the UAE then you are responsible for compliance with local laws of the country you wish to have the products delivered to. All products are invoiced in Dirhams. Products purchased outside of the UAE you will be liable for any exchange rate/transfer charges . You understand and accept that ordering products for delivery outside of the UAE may result in extra charges, delay or non delivery of your order. Fortem General Trading cannot guarantee an exact delivery time of your order and in instances where your order is delayed or seized by customs in your country. Fortem General Trading will not be able to offer a refund
due to the products being delayed or seized by the local authority’s in your country and the cost will be borne by you. Delivery is between Sunday to Thursday in the UAE and we do our best to send your products out within 48 hours after we have confirmed full payment of your transaction/order.
 
We make ever effort to display the colors, specification of items on this website as accurately as possible. The colors you see will depend on the resolution of your monitor and so we can not guarantee that your monitor’s display of any color will reflect the accurate color of the item you wish to purchase. This color condition is for the products Nanofibers.
 
We collect your personal information on this site to process your transactions you have made on this site only. We do not sell or rent your information to any third party. We may share some of your information in order to process your transaction made on this website such as delivery address, name and contact number to the courier company in order to have you items shipped to you. If you have chosen to pay by credit card or debit card then we may pass information on to the card processor, issuer including there service providers such as fraud verification services to complete your transaction.
 
We may use your information to send you emails from time to time to alert you on new products, specials and promotions we may have from time to time for this website.You can at anytime request us to not send any promotional or marketing material at support@nanogen.ae.
 
Items purchased on this website carry a 14 day exchange policy if for any reason you are not happy with the product and there is still 75% of the product not used then will exchange it for any other product from the website with equal or greater value one time only. If the item you choose to exchange is of greater value then you will be required to pay the difference. Exchanges will only be accepted in person at Fortem General Trading located in the Curve Building,ground floor shop no G-04, contact 04-3458833. The exchange value will be of the product purchase price only and does not include any delivery charges or other charges you may have incurred to have the item shipped to you or any credit card charges you may have incurred.
 
If you have chosen the wrong colour we will exchnage for you another colour provided there is still 75% of the product not used, this also applies to full refunds on any product we will refund you full amount provided there is still 75% of product still available.
 
We accept payments by credit card through our secure on line order form and through Western Union.
 
Delivery charges within UAE will be 25 Dhs which will be borne by you the customer and the amount will be added to your total price for products purchased.
 
Our Liability to you will not exceed the total price charged for the items you have purchased on this website. If you have any questions regarding our Terms, Conditions and Privacy Policy you can contact us at support@nanogen.ae or call us on +971-4-34558833.